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5 Important Questions to Ask Your Moving Company

5 Important Questions to Ask Your Moving Company

When you decide to hire a moving company, there’s a certain weight that’s immediately lifted from your shoulders. During the stressful lead-up to moving day, having a team of professional movers on your team makes the ordeal much more straightforward - and easier.

But you’re not done just yet! Before you can begin tackling the next stage of your move, it’s important to do your research and ask a few things of your movers so you can confidently leave the grunt work up to them. Knowing ahead of time what to expect, and what you’ll need to provide help to make the entire process that much easier.

In this post we’ve compiled the top 5 questions you should ask your moving company during the research and hiring process.


What Type of Liability Coverage and Insurance Do You Carry?

This should be #1 on everyone's list. A professional and reputable moving company will readily have all of their liability and insurance policies prepared for you to see - it’s all part of building a great client/customer relationship, as well as transparency.

Ask your moving company for proof of liability and general insurance policies prior to signing up for their services - and be sure to asked about how their employees are covered as well. You can also go one step further and ask about the process of repairing or replacing damaged goods. This is also a good time to ask about their experience and comfort in packing/moving especially expensive objects, artworks, heirlooms, etc. Overall, asking about insurance and liability is a good way to begin your relationship with the company on the right foot.


How Do You Charge for a Local Move?

Ask your moving company how they like to charge for a local move. If you’re moving across town and anticipate the move to be relatively problem-free and simple, you may benefit from an hourly moving service. Alternatively, you may find that the company prefers to move on a weight basis, or by the number of movers needed to complete a move. Asking about these structures can help you to make the perfect choice when interviewing a few different companies.


Can You Provide Customer References?

As a general rule, you should be able to find reviews or customer testimonials on the company’s website, as most reputable firms enjoy being able to share their successes with new prospective clientele. The whole point of customer references is to help inspire confidence and reassurance in the capability of your movers, so ask for these references so you can further investigate the level of satisfaction felt by other customers. You may find that the company excels at a certain aspect of moving, like awkward pieces, for example, which could help you feel great about them moving that proverbial grand piano down a tight flight of stairs.


Do You Guarantee Pickup and Delivery Dates?

Asking about a company’s booking schedule is a great way to ensure that your move won’t be unexpectedly pushed back at the last minute; this can throw a real wrench in your gears if you’ve already organized a few friends or family members to help you pack.

Ask your moving company about their ability to guarantee pickup and delivery dates or times so you can confidently plan around their schedule and make up your own to benefit the schedules of those who have offered to lend you a helping hand. If they can’t offer a guarantee, ask about the alternatives or the likelihood that your move could be delayed. Similarly, the delivery date of your stuff is a very important aspect of your move. Ask about a guarantee on same-day delivery so you can begin to plan your unpacking and organizing stages. A guarantee will always help customers feel as though their business is appreciated and respected by the movers.


What Packing Supplies Do You Provide?

An important one; asking about what packing supplies the moving company provides - and for what kinds of fees - is a big deal. Knowing ahead of time that your movers will be showing up with boxes can save you significant running around. Similarly, they can tell you if they provide the tape, ratchet straps for inside the truck, dollies, moving blankets, ramps, etc. Some companies may offer some of these supplies for an additional fee. Knowing ahead of time will help you to plan your attack on box collection with enough time to be prepared for the move.

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